New York Blood Center Enterprises provides a variety of clinical services, including apheresis, cell therapy, and diagnostic blood testing. In order to perform these services, we receive limited clinical information from healthcare providers and partners. Some of this information may have been involved in a cybersecurity incident we recently addressed. This notice explains the incident and the measures we have taken in response.
On January 26, 2025, we experienced a cybersecurity incident that affected our internal computer systems. We took immediate action to secure our systems and launched an investigation with help from cybersecurity partners. The investigation determined that, between January 20 and January 26, 2025, an unauthorized party gained access to our network and acquired copies of a subset of our files. The information contained in these files varied by individual but may have included names, limited health information, and test results.
We do not collect or maintain contact information for individuals for whom we provide clinical services. As a result, we are unable to mail letters to individuals whose information may have been involved. If you believe you were affected by this incident and have questions, please call our dedicated, confidential call center, which is available at 877-250-2848, Monday through Friday, between 9:00 AM and 9:00 PM Eastern Time, excluding major US holidays.
We want to assure you that we take this matter very seriously, and we regret any concern this may cause you. To help prevent something like this from happening again, we have, and are continuing to, enhance our security protocols and technical safeguards to further protect and monitor our systems.