NYBC has partnered with the Hemophilia Services Consortium, Inc., a cooperative hospital services organization dedicated to people with bleeding disorders, to provide pharmacy services to patients enrolled in select Hemophilia Treatment Centers (HTCs). NYBC Specialty Pharmacy Services works with the HTCs’ team of physicians, nurses, administrators, and the Hemophilia Association for New York (a consumer-based organization), to provide a successful, multidisciplinary approach to caring for patients with bleeding disorders. NYBC Specialty Pharmacy Services also works with hospital Blood Banks to provide medications that help treat inpatients with bleeding disorders.
NYBC has dispensed over two billion units of factor medication and offers the experience, knowledge and reliability necessary to help patients manage their medications and infusion supplies. With our professional pharmacy staff and a broad inventory of factor medications to meet patient needs, we work in tandem with each center to provide quality service and support.
Enrolled patients have access to:
- On-site customer service staff available 24 hours a day, 7 days a week (including weekends and holidays) via a toll-free number.
- Medication monitoring to maintain each patient’s prescribed dosing schedule.
- Delivery of medication by our privately owned and operated transportation fleet is available. Simply select a time that works best for your personal schedule. For patients outside of the Metro New York and Long Island areas, we arrange shipment through a private courier service.
- ETA – an optional service to let you know when your delivery will arrive within your delivery time frame.
- Interpreting services available in any language for customer convenience and comfort.
- NYBC is licensed to distribute factor medication and devices in New York, New Jersey and other states.
- We provide all infusion supplies prescribed by your physician.
- Our pharmacy offers a full line of factor concentrates in all sizes ordered directly from the manufacturer.
- Sharps containers are provided at no cost with an optional waste removal service.
- To ensure bleeding disorder patients have access to the care and medication they need, NYBC helps monitor legislation.
For pharmacy questions dial 516.478.5048 or 1.800.487.8751.
Frequently Asked Questions
How can I reach NYBCRX?
Our office is located at 1200 Prospect Ave, Westbury, NY 11590
- Hours of operation are Monday – Friday 9AM-5PM.
- Customer service is available 24 hours a day/7 days a week.
Contact us 516-478-5048 or 1-800-487-8757.
Visit our website to learn more about pharmacy services and view additional resources.
Specialty Pharmacy Services – New York Blood Center Enterprises
When should I contact NYBCRX?
- Your address or telephone number has changed
- You have any questions about the status of your prescription
- You have questions about how to take your medication
- You would like more information about your medication or supplies
- You have questions about your recent order
- You have questions about recalled medication or devices
- You are running low on medication
When will NYBCRX call me?
- Counsel you on the medication if this was not completed during your physician visit
- Confirm that your prescription has been filled and is ready to be delivered at a time that is convenient for you. At this time, we will review all medications and supplies in the current order prescribed by your physician.
- Notify you of any FDA recalls of your medication or device
Can I return my prescriptions?
Medications cannot be returned to the pharmacy. Please call us if you have any questions about your medication or if you experience problems with your injectable drug.
How do I dispose of unused medicines?
While it is important to follow your doctor’s instructions and use all medicines as
instructed, sometimes you may have leftovers, for example if your therapy has
changed. Unused medicine must be disposed of properly to avoid harm to wildlife,
pets, and people. Do not flush or pour unused medicine down a sink or drain.
- You may also take unused or expired drugs to one of the many medications
disposal stations located at fire stations, police stations and some pharmacies.
www.fda.gov/consumers/consumer-updates
www.fda.gov/drugs/ensuring-safe-use-medicine/safe-disposal-medicines
We can schedule a waste pick up with your next order to dispose of it properly. Sharps containers are provided at no cost. - If you have any questions, please consult your NYBCRX pharmacist.
Adverse Drug Reactions
Patients experiencing adverse drug reactions, acute medical symptoms, or other
problems should contact their primary care provider or local emergency room,
or call 911.
Patient Resources
Learn About Hemophilia (cdc.gov)
Learn About Von Willebrand Disease (VWD) (cdc.gov)
NYRx Education & Outreach Team supports the New York State Department of Health’s Medicaid Program and Complex Pharmacy Cases. NYRx has collaborated with the New York Blood Center on Bleeding Disorders.
Hemophilia Treatment Centers