Last update: October 15, 2025
New York Blood Center, Inc. (collectively, “NYBC,” “NYBCe.,” “us,” “we,” or “our”) is a New York not-for-profit corporation that serves local communities throughout the United States, including Connecticut, Delaware, Kansas, Maryland, Minnesota, Missouri, Nebraska, New York, New Jersey, Pennsylvania, Rhode Island, Virginia, western Wisconsin and southern New England. These Terms of Use (“Terms”) set forth a legally binding agreement between you and NYBC and govern your use of our websites, including www.nybc.org, www.nybce.org, www.delmarvablood.org, www.savealifenow.org, www.mbc.org, www.ncbb.org, www.ribc.org, www.ctblood.org, www.nybcventures.com and www.comprehensivecellsolutions.org (the “Sites”), mobile applications, including the Donor Plus mobile app (the “Apps”), and any other technologies, features, and content we offer (collectively, our “Services”).
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING NYBC’S LIABILITY AND REQUIRING RESOLVING DISPUTES ON AN INDIVIDUAL, NON-CLASS BASIS. SEE SECTIONS 5, 6, AND 10.
These Terms may change over time, in which case we will post the modified Terms on this page and change the “last updated” date. Your continued use of the Services following a change to these Terms signals your acceptance of the modification(s). In some instances, both these Terms and separate terms setting forth additional conditions may apply to a service or product offered via the Services (“Additional Terms”). To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.
By accessing or using the Services, you acknowledge and accept, without limitation or qualification, all the terms and conditions contained in these Terms and you consent to the collection, use, and sharing of your information as described in our Privacy Policy. If you do not agree to these Terms, please do not use the Services.
1. Medical Disclaimer.
Health information on the Services is provided by NYBC for general information purposes only and not for patient-specific purposes, such as diagnosis or treatment. NYBC provides no warranty, representation, right or license to the health information or its use. If you have any health problems or health care‑related questions, please call, or see your physician or other health care provider promptly. If you have an emergency medical condition, call 911.
2. Use of Services.
A. Content
The Services may contain (i) materials and other items relating to NYBC and its services including: data, files, images, scripts, designs, graphics, instructions, illustrations, photographs, sounds, pictures, videos, advertising copy, layout, databases, articles, posts, text, URLs, software, technology, interactive features, and the “look and feel” of the Services; (ii) logos, service marks, trademarks, trade names, trade dress, and trade identities of various parties, including those of NYBC; and (iii) other forms of intellectual property (all of the foregoing, collectively “Content”). All rights, title, and interest in and to the Services and the Content is the property of NYBC, our licensors, or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent, and/or other intellectual property and unfair competition rights and laws, to the fullest extent possible.
B. Limited License
Subject to your strict compliance with these Terms, NYBC grants you a limited, non-exclusive, revocable, non-assignable, an non-transferable license to access, download, and use the Services, and retain one copy of the Content as it is displayed to you in each case for your own personal, non-commercial use. The foregoing limited license (i) does not give you any ownership of, or any other intellectual property interest in, the Services or any Content; and (ii) may be immediately suspended or terminated for any reason, in NYBC’s sole discretion, and without advance notice or liability. Your unauthorized use of the Services or Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability.
C. Restrictions
You agree to comply with all national, federal, state, and local laws, statutes, ordinances, regulations, directives, and agreements that apply to your use of the Services and Content. You further agree that you will not (i) distribute, modify, transmit, reuse, repost, or use the Content for political or commercial purposes, without our express written permission.; (ii) engage in any activity in connection with the Services or Content that is unlawful, harmful, offensive, obscene, violent, threatening, harassing, abusive, or otherwise objectionable to NYBC; (iii) harvest any information from the Services or Content; (iv) infringe any intellectual property or other right of any third party; (v) reverse engineer or modify the Services or Content; (vi) interfere with the proper operation of the Services or its security features; (vii) use the Services or Content in a manner that suggests an unauthorized association with NYBC or any other party, or is beyond the scope of the limited license granted to you; or (viii) otherwise violate these Terms.
3. Access to the Services.
A. Account Creation
Certain features of the Services may require the creation of an account by providing your name, email address, selecting a valid username and password, and providing other required registration information, including your phone number and date of birth. By creating an account, you represent you are at least the age of majority in your jurisdiction. If you are under the age of majority, you represent that if you access the Services, you will do so under the supervision of a legal guardian who agrees to be bound to these Terms on your behalf. If you create an account on any of our Services, you are solely responsible and liable for the security and confidentiality of your access and for all activity under your account. You are solely responsible for the accuracy of your registration information and for updating and maintaining it. You may not create more than one (1) account with the same email address. You will not sell, transfer, or assign your account or any account rights.
B. Availability of Services
The Services may be unavailable from time to time for any reason including, for example, routine maintenance. You understand and acknowledge that, due to circumstances both within and outside of the control of NYBC, access to the Services may be interrupted or suspended from time to time. NYBC shall have the right at any time to change or discontinue any aspect or feature of the Services, including, but not limited to, Content, availability, and equipment needed for access or use.
C. Termination of Access to the Services
NYBC may immediately suspend or terminate the availability of the Services, in whole or in part, to any individual user or all users, for any reason, including for violation of these Terms, in NYBC’s sole discretion, and without advance notice or liability. Upon suspension or termination of your access to the Services, or upon notice from NYBC, all rights granted to you under these Terms will cease immediately, and you agree that you will immediately discontinue use of the Services.
4. Disclaimer of Warranties.
NYBC uses reasonable efforts to ensure that the Content is accurate and current, but there may be instances when the Services or the Content contain inaccuracies or typographical errors. We reserve the right to make changes, corrections and/or improvements to the Content or Services, and to the activities, products and services described in such Content and Services, at any time.
NYBC makes no warranties or representations concerning completeness, accuracy or possible uses of the Content provided by or presented on the Services. Any reliance you place on such information is strictly at your own risk. NYBC disclaims all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its Content.
THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN “AS IS” BASIS AND ARE USED AT YOUR SOLE RISK, TO THE FULLEST EXTENT PERMISSIBLE BY LAW. NYBC DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, EXPRESS OR IMPLIED, OF ANY KIND, REGARDING THE SERVICES (INCLUDING ITS CONTENT, HARDWARE, SOFTWARE, AND LINKS), INCLUDING ANY IMPLIED WARRANTIES AS TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, NONINFRINGEMENT, RESULTS, ACCURACY, COMPLETENESS, ACCESSIBILITY, COMPATIBILITY, SECURITY, FREEDOM FROM MALWARE, AND RELIABILITY. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
5. Limitation of Liability.
NYBC’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH NYBC’S (INCLUDING WITHOUT LIMITATION YOUR USE OF THE SERVICES OR RECEIPT OF ANY COMMUNICATIONS) IS TO DISCONTINUE YOUR USE OF THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, NYBC, ITS AFFILIATES, AND ITS VENDORS SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THE SERVICES, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SERVICES. THESE EXCLUSIONS FOR DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF NYBC HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. NYBC’S, ITS AFFILIATES’, AND ITS VENDORS’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. NYBC DOES NOT ENDORSE, WARRANT, OR GUARANTEE ANY PRODUCT OR SERVICE OFFERED THROUGH THE SERVICES AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. IN ANY EVENT, IF ANY OF THE ABOVE PROVISIONS IN THIS SECTION ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF NYBC WILL BE LIMITED TO ANY AMOUNT PAID TO NYBC BY YOU IN CONNECTION WITH THE PRODUCTS AND/OR SERVICES THAT UNDERLIE THE CLAIM.
6. Indemnification.
You agree to indemnify, defend, and hold harmless NYBC, its affiliates, and its respective officers, directors, and employees from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with any of the following: (i) your use of the Services; (ii) your breach or your violation of these Terms; (iii) your User Posts (as defined below in Section 7); (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances, or order; (v) your violation of the rights of any third party including any intellectual property, publicity, confidentiality, property, or privacy right; or (vi) any misrepresentation made by you. NYBC reserves the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with NYBC’s defense of any claim. You will not in any event settle any claim without the prior written consent of NYBC.
7. Posts You Submit.
You may now or in the future have the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Services (collectively, “Submit”) messages, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, or other information or materials and the ideas contained therein (collectively, but excluding any Content included therein, “User Posts”). You agree that NYBC shall have, and hereby grant to NYBC, a worldwide, royalty-free, perpetual, irrevocable, sublicensable, non-exclusive right and license to translate, reproduce, sell, publish, distribute, modify, adapt, display, perform, promote, link to, or use, in any form or media, any User Posts that you Submit to NYBC. NYBC does not endorse any User Posts, or third-party product or service that may appear in connection with use of the Services. Nothing in these Terms shall obligate NYBC to use any User Posts you Submit or permit the posting of such User Posts on any website or platform. You acknowledge that any User Post you Submit via the Services by electronic mail or otherwise, will be treated as, non-confidential, nonproprietary and not limited as to our use and may be disclosed through the Services to other parties on a worldwide basis, including for browsing, downloading, printing, and other uses by such other persons or entities.
You agree not to Submit User Posts through the Services or to NYBC except for User Posts that is fully authorized for purposes of the Services and compliant with these Terms. By providing User Posts in connection with the Services, you warrant and represent that you own the rights to the User Posts or are otherwise authorized to Submit the User Posts. It is your obligation to determine the extent to which User Posts you Submit is protected by applicable intellectual property laws.
NYBC has the right to and may from time to time monitor or review User Posts on the Services, but we assume no responsibility or liability arising from the content of such postings. You shall NOT Submit or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violate any law. NYBC will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.
8. Third-Party Sites and Other Information.
The Services may contain, as a convenience to you, content, links, and other information submitted by third parties over whom NYBC has no control or responsibility. NYBC has no obligation to monitor, control, or restrict the use of the Services, or third-party websites or services accessible via links available as part of the Services. These other websites are not under NYBC’s control, and you acknowledge that, whether or not such websites are affiliated in any way with NYBC, NYBC is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such websites. The inclusion of such a link does not imply endorsement of any website by NYBC or any association with its operators.
9. Mobile App Terms.
A. Terms Specific to Apple Mobile Devices
If you are accessing or using our App on any Apple mobile device, the following additional terms and conditions are applicable to you and are incorporated into these Terms by this reference:
- To the extent that you are accessing the App through an Apple mobile device, you acknowledge that these Terms are between you and NYBC, and that Apple, Inc. (“Apple”) is not a party to these Terms other than as a third-party beneficiary as contemplated below.
- The license granted to you in Section 2 of these Terms is limited, non-transferable, and subject to the permitted Usage Rules set forth in the App Store Terms of Service located at www.apple.com/legal/itunes/us/terms.html. The license is limited to use the App on any Apple-branded products that you own or control as permitted by these Terms, except that the App may be accessed and used by other accounts associated with you via “Family Sharing” (as defined in the Apple Media Services Terms and Conditions) or volume purchasing.
- You acknowledge that NYBC, and not Apple, is responsible for providing the App and content thereof.
- As between NYBC and Apple, NYBC is solely responsible for providing any maintenance and support services with respect to the App that NYBC may offer (which, if provided, is provided at NYBC sole discretion). You acknowledge that Apple has no obligation whatsoever to furnish maintenance or support services with respect to the App.
- You and NYBC acknowledge that NYBC, not Apple, is responsible for addressing any of your claims or any third-party claims relating to the App or your possession and/or use of the App, including but not limited to (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
- Further, you agree that if the App or your possession and use of the App infringes a third party’s intellectual property rights, NYBC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, but only to the extent it relates to your use of the App.
- You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
- When using the App, you agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the App. You may not use the App on a device that has firmware or software configuration that has not been authorized by Apple (“jailbroken”) device.
- TO THE EXTENT ANY WARRANTY REGARDING THE APP ARISES BY LAW OR HAS NOT BEEN DISCLAIMED UNDER THESE TERMS, NYBC, AND NOT APPLE, IS SOLELY RESPONSIBLE FOR SUCH WARRANTY. IF YOU ARE A CUSTOMER OF THE SERVICES AND IF THE APP FAILS TO CONFORM TO SUCH WARRANTY, YOU MAY NOTIFY APPLE, AND APPLE WILL REFUND THE PURCHASE PRICE (IF ANY) PAID FOR THE LICENSE TO THE APP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECTED TO THE APP, AND ANY OTHER CLAIMS, LOSS, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO THE WARRANTY IS NYBC SOLE RESPONSIBILITY.
B. Terms Specific to Android Mobile Devices
The terms and conditions of this paragraph apply to you only if you downloaded the App through Google, Inc.’s (Google, Inc. together with all of its affiliates, “Google”) Google Play Store and are incorporated into these Terms by this reference. The license granted in Section 2 is limited to access the App by way of download via Google Play Store, except that the App may be used by a family group and family members whose accounts are joined together for the purpose of creating a family group. You acknowledge and agree that these Terms are between you and NYBC, and that Google is not a party to these Terms and Google is not responsible for providing support services for the App. If any of the terms and conditions in these Terms are inconsistent with the Google Play Development Distribution Agreement (the current version as of the date of these Terms is located at: https://play.google.com/about/developer-distribution-agreement.html). The terms and conditions of Google’s Google Play Developer Distribution Agreement will apply to the extent of such inconsistency or conflict.
10. Dispute Resolutions; Class Action Waiver.
A. Applicability
YOU UNDERSTAND AND AGREE THAT THESE DISPUTE RESOLUTION TERMS APPLY TO ALL CLAIMS, DISAGREEMENTS, DISPUTES OR CONTROVERSIES BETWEEN YOU AND NYBC, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, PARENTS, AFFILIATES, SUBSIDIARIES AND/OR RELATED COMPANIES ARISING OUT OF OR RELATING TO YOUR USE OR ACCESS TO THE SERVICES.
B. DISPUTE NOTICE AND INFORMAL DISPUTE RESOLUTION
If a dispute should arise between you and NYBC we want to provide you with a resolution that is efficient and cost effective. Before initiating an action, you and NYBC each agree to first provide the other a written notice (“Notice of Dispute”), which shall contain: (i) a written description of the problem and relevant documents and supporting information; and (ii) a statement of the specific relief sought. A Notice of Dispute can be (1) mailed to New York Blood Center, Inc., 601 Midland Ave., Rye, NY 10580, or (2) emailed at [email protected]. You and NYBC agree to make attempts to resolve the dispute prior to commencing any legal action, including the filing of a lawsuit, until a 45-day post-notice resolution period expires. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or NYBC may commence a lawsuit or other legal action.
C. NO CLASS ACTIONS
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NYBC AGREE THAT ANY AND ALL DISPUTES (WHETHER BASED IN CONTRACT, STATUTE, TORT OR ANY OTHER THEORY) WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.
D. WAIVER OF JURY TRIAL
EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL RIGHTS THEY MAY HAVE (INCLUDING BUT NOT LIMITED TO, THEIR CONSTITUTIONAL OR STATUTORY RIGHT) TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING FOR ANY DISPUTE, INCLUDING BUT NOT LIMITED TO DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE RELATIONSHIP OF THE PARTIES.
11. General Provisions.
A. Severability; Interpretation; Assignment
If any provision of these Terms is for any reason deemed invalid, unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms. The summaries of provisions and section headings are provided for convenience only and shall not limit the full Terms. NYBC may assign its rights and obligations under these Terms, in whole or in part, to any party at any time without any notice. These Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of an officer of NYBC.
B. Complete Agreement; No Waiver
These Terms reflect our complete agreement regarding the Services and supersede any prior agreements, representations, warranties, assurances, or discussion related to the Services. Except as expressly set forth in these Terms, (i) no failure or delay by NYBC in exercising any of the rights, powers, or remedies hereunder will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver of any terms and conditions of these Terms will be effective unless in writing and signed by NYBC.
C. Investigations; Cooperation with Law Enforcement
NYBC reserves the right to investigate and prosecute any suspected or actual violations of these Terms. NYBC may disclose any information as necessary or appropriate to satisfy any law, regulation, legal process, or government request.
D. Electronic Communications
We may communicate with you electronically in regard to the Services, including by email, and we may collect information related to communications between you and NYBC. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that any time you electronically transact, agree, or consent via the Services, your action is intended as an electronic signature which binds you as if you had signed on paper.
E. Governing Law
These Terms, your rights and the rights of NYBC within these Terms shall be governed by and construed in accordance with the laws of New York, without regard to choice of law principles. Any action arising out of or relating to these Terms shall be filed only in the state or federal courts located in Manhattan, New York and you hereby consent and submit to the exclusive personal jurisdiction and venue of such courts.
12. Contact Us
If you have any questions or concerns about the Services, please contact us by e-mail: [email protected]
If you do not want NYBC to contact you in the future, please indicate so by sending an e-mail to [email protected] to be removed from lists.